SOPHIA VO

TECHNICAL WRITER

Experience

RackSolutions, Innovation First International - Content Writer and Marketing Coordinator

April 2021 - Current

  • Acquire and verify technical subject matter content by collaborating with mechanical engineers to review product demonstrations, technical specifications, and engineering drawings.

  • Wrote and edited highly technical content for technical documentation, procedure manuals, user manuals, installation instructions, dimensional drawings, technical guides, and data sheets of electronic equipment and mechanical equipment.

  • Demonstrate ability and experience in meeting deadlines and quality standards for web copy, product descriptions, blog posts, social media content, product brochures, display ads, industry news, FAQs, and compatibility guides.

  • Apply clear and concise language that adheres to customer-established standards and conventions.

  • Provide monthly data reports and metrics on top 20 converting blogs, top 20 traffic driving blogs, and featured snippets.

  • Research new keywords and update over 400 meta titles and meta descriptions to rank on search engines result pages.

Massage Envy - Key Holder and Sales Associate

December 2018 - November 2020

  • Managed client reports, membership sales, retail sales, software updates, and the alarm system.

  • Supervised sales floor to ensure that associates are achieving sales percentage goals for the store.

  • Acquired and verified marketing content with sales manager to create promotional brochures, flyers, and membership forms.

Paypal Mentorship - University Program

March 2020 - June 2020 

  • Partnered with a Senior Content Designer to discuss user-focused writing, application design, and content strategy.

  • Defined the user problem and evaluated the design process to develop scenario mockups, user personas, and wireframes for the target audience.

Education

The University of North Texas in Denton

August 2016 - May 2020  

  • Bachelor of Arts in Professional and Technical Communications 

  • Bachelor of Arts in English Language and Literature

Skills

  • Strong interpersonal, written, oral communication skills, and problem-solving skills

  • Ability to effectively work in team environments, virtual teams, or independently with minimal supervision

  • Efficiently manage multiple concurrent deadlines for technical writing and editing tasks

  • Technical Writing, Copywriting, Simplified Technical English, Content Writing, Content Analysis and Development

  • Microsoft Office Suite, Adobe Creative Suite, WordPress, Semrush, Google Analytics

Tools

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